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PRIVACY STATEMENT

Section 1 – Who you are dealing with

Lorfords Antiques Ltd, a company registered in England and Wales under company number 09798924 and with our registered address at 30 Long Street, Tetbury, Gloucestershire, GL8 8AQ.

Our principal places of business are:
30 Long Street, Tetbury, Gloucestershire, GL8 8AQ
Hangar One & Hangar Two, Babdown Airfield, Babdown, Gloucestershire, GL8 8YL
Upholstery Studio, Priory Park, London Road, Tetbury, Gloucestershire, GL8 8HZ
9 Langton Street, Chelsea, London, SW10 0JL

Section 2 – How we treat your data

At Lorfords, we take your privacy very seriously. We are not in the business of selling or trading email lists with other companies for marketing or money making purposes, and we take every precaution to protect all the information that you give us.

Section 3 – What we do with your information

When you browse our online shop, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system, and in order for us to analyse our web traffic to make improvements to our website.

When you purchase something from us, as part of the buying and selling process, we collect the personal information that you give us, such as your name, address and email address.

With your permission, we may send you emails about our online store, new products and other updates.

Section 4 – Your consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will always ask you directly for your expressed consent (no pre-ticked opt-in boxes).

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@lorfordsantiques.com or clicking ‘unsubscribe’ at the bottom of one of our emails.

Section 5 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 6 – Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Section 7 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). We use Sage Pay to collect/process transaction information and you can view their privacy policy at: http://www.sagepay.com/security_policy.

Section 8 – Age of consent

If you’re aged 18 or under, you’ll need to get permission to shop on our site from your parents or guardian.

Section 9 – Changes to this privacy policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or share it.

If our online store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at sales@lorfordsantiques.com.

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TERMS & CONDITIONS

Section 1 – Our Products

While we make every effort to ensure that the photographs displayed on our site are faithful reproductions of the original product, including adopting every technological solution possible to minimize inaccuracies, variations may occur due to the technical and colour resolution characteristics of your computer. Lorfords Antiques Ltd. shall not be liable therefore for the eventual inadequacy of the graphic representations of products displayed on the site owing to the above mentioned technical issues.

Section 2 – Consumer Provisions

You may only purchase Products from our site if you are at least 18 years old.

You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

Section 3 – Order Process

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

The order procedure is completed when you select the “Confirm” option. Upon confirmation, your order will be submitted to us for processing and the order may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable law.

Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.

The data recorded on the website shall be treated as conclusive evidence of the details of the transactions between you and us. In the event of a dispute relating to a transaction conducted on our site, the data recorded by us shall be treated as legal evidence of the transaction.

Section 4 – Revision of Terms

We may revise these Terms from time to time in the following circumstances:
1. Changes in how we accept payment from you
2. Changes in relevant laws and regulatory requirements;
3. Any other reasonable circumstances.

Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the outset of these Term and Conditions.

Section 5 – Right to Cancellation – UK/EU

NOTE: This section only applies if you are a consumer and if you are a UK or European Community citizen.

You have a legal right to cancel a Contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or Products, you can notify us of your decision to cancel the Contract and receive a refund. If you are a UK citizen, advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of any made-to-measure or custom-made products, products made to your specification or clearly personalised and/or sale items. Sale items can only be returned in exchange for a credit note.

Your legal right to cancel a Contract starts from the date of the order confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after you receive the Product. Working days means that Saturdays, Sundays and public holidays are not included in this period.

To cancel a Contract, please contact us in writing to tell us by sending an e-mail headed ‘Notice of Contract Cancellation’ to sales@lorfordsantiques.com. You may wish to keep a copy of your cancellation notification for your own records. When you send us your cancellation notice by e-mail, your cancellation will become effective from the date you sent us the e-mail.

You must cover the cost of the return delivery. The cost to return will be equal to the original delivery cost and will be deducted from your refund. This is also stated in our Delivery & Returns section. We do not refund the original delivery cost.

You are under a duty to take reasonable care of the Product(s) and will be liable for damage to the product(s) until we receive them at our warehouse.

Subject to compliance with clause above, we will refund the full value of the product, excluding transportation costs, within 30 days of receiving your notice of contract cancellation. We will only refund the cost of the product, not the delivery cost, and the return shipping cost will also be deducted from your refund. The return shipping cost will be equal to the original delivery cost.

Please note you may only use your right to cancel the order under the DSR’s if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above.

Section 6 – Delivery Information

Your order will be fulfilled within ten working day of receipt. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the Products to the address you gave us.

Please make sure that the delivery address is correct, as we’re unable to redirect orders once they are on their way to you.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way.

Section 7 – Communications

When we refer, in these Terms, to “in writing”, this will include e-mail.

If you are a consumer: to cancel a Contract in accordance with your legal right to do so as set out in section 5, you must contact us in writing by sending an e-mail to sales@lorfordsantiques.com headed ‘Notice of Contract Cancellation.’

You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail.

If you wish to contact us in writing for any other reason, you can send this to us by e-mail at sales@lorfordsantiques.com or by pre-paid post to Lorfords Antiques, 30 Long Street, Tetbury, Gloucestershire, GL8 8AQ.

If we have to contact you or give you notice in writing, we will do so by e-mail, by pre-paid post to the address you provide to us in your order, or by phone.

Section 8 – Further Terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of your Contract to the recipient of the gift without needing to ask our consent. You must however tell us in writing (which shall include email) that you have done this.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient by you of your gift of a Product will have the benefit of a Contract made between us and the original purchaser, but neither we or you will need their consent to cancel or make any changes to these Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

We will not file a copy of the Contract between us.