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Terms and Conditions

About Us

1.1 We are Lorfords Antiques Ltd. a company registered in England and Wales under company number 05500386 and with our registered office at The Stables, Manor Farm, Chavenage, Tetbury, Gloucestershire, GL8 8XW.
Our trading addresses are:
9 Langton Street, Chelsea, London, SW10 0JL
30 Long Street, Tetbury, Gloucestershire, GL8 8AQ
Unit 1, Babdown Airfield, Babdown, Gloucestershire, GL8 8YL
Unit 2, Babdown Airfield, Babdown, Gloucestershire, GL8 8YL

Our Products

2.1 While we make every effort to ensure that the photographs displayed on our site are faithful reproductions of the original product, including adopting every technological solution possible to minimize inaccuracies, variations may occur due to the technical and colour resolution characteristics of your computer. Lorfords Antiques Ltd. shall not be liable therefore for the eventual inadequacy of the graphic representations of products displayed on the site owing to the above mentioned technical issues.

Your Personal Information

3.1 We may ask for personal information about you. This can consist of information such as your name, e-mail address, delivery address and telephone number. By entering your details in the fields required, you enable Lorfords to provide a service to you in the way of sending goods to your address.
3.2 We consider all of the information you share with us to be totally private and confidential. 
At no point will we share, rent or sell your personal information without your consent.
3.3 We are committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.
3.4 Lorfords also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.
3.5 Lorfords may contact you:
a. In relation to the order you have placed on the website to ensure that we can deliver the services to you.
b. Where you have opted to receive further correspondence.

Consumer Provisions

4.1 You may only purchase Products from our site if you are at least 18 years old.
4.2 You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

Order Process

5.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.2 The order procedure is completed when you select the “Confirm” option. Upon confirmation, your order will be submitted to us for processing and the order may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable law.
5.3 Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.
5.4 The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between you and us. In the event of a dispute relating to a transaction conducted on our site, the data recorded by us shall be treated as legal evidence of the transaction.

Revision of Terms

6.1 We may revise these Terms from time to time in the following circumstances:
6.1.1 changes in how we accept payment from you; 
6.1.2 changes in relevant laws and regulatory requirements; and
 6.1.3 any other reasonable circumstances.
6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the outset of these Term and Conditions.

Right to Cancellation – UK/EU

NOTE: This clause 7 only applies if you are a consumer and if you are a UK or European Community citizen. If you are purchasing Products from outside of the European Community please see clause 8 below.
7.1 You have a legal right to cancel a Contract during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product or Products, you can notify us of your decision to cancel the Contract and receive a refund. If you are a UK citizen, advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
7.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made products, products made to your specification or clearly personalised and/or sale items. Sale items can only be returned in exchange for a credit note.
7.3 Your legal right to cancel a Contract starts from the date of the order confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after you receive the Product. Working days means that Saturdays, Sundays and public holidays are not included in this period.
7.4 To cancel a Contract, please contact us in writing to tell us by sending an e-mail headed ‘Notice of Contract Cancellation’ to sales@lorfordsantiques.com. You may wish to keep a copy of your cancellation notification for your own records. When you send us your cancellation notice by e-mail, your cancellation will become effective from the date you sent us the e-mail.
7.5 You must cover the cost of the return delivery. The cost to return will be equal to the original delivery cost and will be deducted from your refund. This is also stated in our Delivery & Returns section. We do not refund the original delivery cost.
7.6 You are under a duty to take reasonable care of the Product(s) and will be liable for damage to the product(s) until we actually receive them at our warehouse.
7.7 Subject to compliance with clause 7.3 above, we will refund the full value of the product, excluding transportation costs, within 30 days of receiving your notice of contract cancellation. We will only refund the cost of the product, not the delivery cost, and the return shipping cost will also be deducted from your refund. The return shipping cost will be equal to the original delivery cost.
7.8 Please note you may only use your right to cancel the order under the DSR’s if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above in Clause 7.3.

Delivery Information

8.1 Your order will be fulfilled within ten working day of receipt. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
8.2 Delivery will be completed when we deliver the Products to the address you gave us.
8.3 Please make sure that the delivery address is correct, as we’re unable to redirect orders once they are on their way to you.
8.4 We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way.

Communications

9.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
9.2 If you are a consumer: to cancel a Contract in accordance with your legal right to do so as set out in clause 8, you must contact us in writing by sending an e-mail to sales@lorfordsantiques.com headed ‘Notice of Contract Cancellation.’
9.3 You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail.
9.4 If you wish to contact us in writing for any other reason, you can send this to us by e-mail at sales@lorfordsantiques.com or by pre-paid post to Lorfords Antiques, 30 Long Street, Tetbury, Gloucestershire, GL8 8AQ.
9.5 If we have to contact you or give you notice in writing, we will do so by e-mail, by pre-paid post to the address you provide to us in your order, or by phone.

Further Terms

10.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
10.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of your Contract to the recipient of the gift without needing to ask our consent. You must however tell us in writing (which shall include email) that you have done this.
10.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient by you of your gift of a Product will have the benefit of a Contract made between us and the original purchaser, but neither we or you will need their consent to cancel or make any changes to these Terms.
10.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
10.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
10.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
10.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
10.8 We will not file a copy of the Contract between us.

Security

11.1 Credit card details are entered on a secured page and they are transferred using SSL technology. We use Sage Pay to collect/process transaction information and you can view their privacy policy at: http://www.sagepay.com/security_policy.