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FAQ's

FAQ's

Where are the Lorfords showrooms?

LONDON 9 Langton Street – Chelsea – London – SW10 0JL

Monday to Friday: 9.00 – 17.30

TETBURY 30 long Street – Tetbury – Gloucestershire – GL8 8AQ

Monday to Saturday: 9.00 – 17.30 Sunday: 10.00 – 16.00

THE HANGARS Hangar One & Hangar Two – Babdown Airfield – Tetbury – Gloucestershire – GL8 8YL

Monday to Saturday: 9.00 – 17.30

Sunday by appointment

Please note that, due to the amount of stock that we hold, some items are in nearby storage. If you are coming to view a specific item, please do contact the showrooms prior to your visit so we can ensure it is ready for you.

How can I get in touch?

Telephone:

Hangar One: 01666 502 199

Hangar Two: 01666 503 970

London Showroom: 020 3434 3133

Tetbury Showroom: 01666 505111

E-mail:

Stock enquiries: sales@lorfordsantiques.com

Interior Design enquiries: design@lorfordsantiques.com

Press enquiries: cecily@lorfordsantiques.com

How can I make a purchase online?

To purchase items online, simply add the items to your shopping basket and proceed to checkout. You can make a payment with your Credit/Debit card.

If you would like any assistance with placing your order, please contact sales@lorfordsantiques.com

How does ‘my account’ work?

You need an account to purchase items online and registering also enables you to make the most of all our services, including: storing personal information for ease of future orders, accessing a summary of all your Lorfords orders, maintaining wishlists and reserving items online (coming soon). You will also be notified first about our latest products.

You can amend your personal details by clicking the ‘Sign In’ section of the website.

What is a Wishlist?

Wishlists are personalised lists of the items you love, which you can create and store in your account.

As part of this service you have the ability to create multiple wishlists – which can then be shared with clients/friends via e-mail or social media. You can add or remove items from your wishlists whenever you are logged in.

How long can I store pieces at Lorfords?

We are able to store items for clients for a maximum of 4 weeks. If a client requires storage for longer than this, a fixed fee will be charged. Please contact the sales team for relevant fees.

How do I pay for my items?

Online: We use the online payment gateway SagePay, who adhere to the most stringent levels of security, ensuring your details remain secure throughout the transaction process.

Showrooms: We accept payment via card (all major card providers), cheque or bank transfer. Payment terms are strictly 7 days.

All prices are exclusive of delivery costs.

Goods remain the property of Lorfords until full payment has been received.

Is VAT applied to my order?

All antique goods are sold on VAT Margin Scheme, unless otherwise stated.

‘Created’ pieces attract VAT at the standard rate (20%). Customers outside of the EU will see VAT deducted after a delivery address has been confirmed.

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